Terms of Service

Overview

This website is operated by Ruderose Sdn. Bhd. Throughout the website, the terms “Ruderose”, “we”, “us” and “our” refer to Ruderose Sdn. Bhd.

Ruderose provides this website, including the information, products, tools and services available through it, subject to your acceptance of these Terms of Service and any other policies referenced on the website.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our website or services.

We reserve the right to update, change or replace any part of these Terms by publishing updates on our website.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into transactions in your place of residence, or that you have obtained the necessary consent from a parent or legal guardian where applicable.

You may not use our products, website or services for any illegal or unauthorized purpose or violate any applicable laws or regulations.

You must not transmit viruses, malware or any other harmful code through our website.

A breach of these Terms may result in the suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service, cancel orders or restrict access to our services where reasonably necessary, including in cases of suspected fraud, misuse or violation of these Terms.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written permission.

3. Accuracy of Information

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date.

However, information may occasionally contain errors, omissions or outdated information.

We reserve the right to correct, update or modify website content at any time without prior notice.

4. Prices and Services

Product prices, promotions and availability may change from time to time without prior notice.

We reserve the right to modify, suspend or discontinue any product, promotion, feature or service where necessary.

5. Products

Certain products may be available exclusively online and may be available in limited quantities.

We make every reasonable effort to display product images, colors, descriptions and information as accurately as possible. However, the appearance of colors may vary depending on your device or screen settings.

We reserve the right to limit product quantities, discontinue products or restrict sales where reasonably necessary.

Returns, exchanges and refunds are subject to our Refund & Return Policy.

6. Orders & Account Information

We reserve the right to refuse or cancel an order where reasonably necessary, including cases involving:

Incorrect pricing or product information
Stock availability issues
Suspected fraudulent transactions
Unauthorized resale activity
Payment or verification issues

If we make a change to or cancel your order, we will make reasonable efforts to contact you using the information provided during checkout.

You are responsible for providing complete and accurate order, billing, contact and delivery information.

7. Third-Party Services & Tools

Our website may use or provide access to third-party services, including payment providers, delivery services and other technology providers.

These services may be subject to the respective third party’s own terms, conditions and privacy policies.

Your use of third-party services is subject to the terms imposed by those providers.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, availability, privacy practices or services provided by third-party websites.

We encourage you to review the applicable policies and terms before engaging with any third-party website or service.

9. User Comments, Reviews & Feedback

If you submit reviews, comments, feedback, suggestions or other content to us, you confirm that your submission does not violate the rights of any third party or contain unlawful, abusive, misleading or harmful material.

We reserve the right to moderate or remove content that violates these Terms or applicable laws.

10. Personal Information

Your submission and use of personal information through our website are governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.

We reserve the right to correct such errors, update information or cancel affected orders where necessary.

If an order is materially affected by an error, we will make reasonable efforts to notify you.

12. Prohibited Uses

You may not use our website or its content:

For unlawful or fraudulent purposes
To violate applicable laws or regulations
To infringe intellectual property or privacy rights
To submit false or misleading information
To distribute viruses, malware or malicious code
To collect personal information about others without authorization
To interfere with the security or functionality of our website
To engage in spam, phishing, scraping or other abusive activities

We reserve the right to restrict or terminate access where these conditions are violated.

13. Disclaimer & Limitation of Liability

We aim to provide reliable access to our website and services but do not guarantee that the website will always be uninterrupted, error-free or available.

To the extent permitted by applicable law, Ruderose Sdn. Bhd. will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable Malaysian law.

14. Indemnification

You agree to indemnify and hold harmless Ruderose Sdn. Bhd., its affiliates, employees, directors, officers, service providers and partners from claims or liabilities arising from your violation of these Terms, applicable laws or the rights of a third party, to the extent permitted by law.

15. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

16. Termination

These Terms remain effective unless terminated by either you or us.

We may suspend or terminate your access to our website or services if you fail to comply with these Terms.

Any rights and obligations incurred before termination will continue where applicable.

17. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy and any other policies published on our website, constitute the agreement governing your use of our website and services.

18. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Malaysia.

19. Changes to These Terms

We reserve the right to update or amend these Terms from time to time. Changes will take effect once the updated Terms are published on our website.

Your continued use of our website following an update constitutes acceptance of the revised Terms.

20. Intellectual Property

All content available on this website, including trademarks, logos, product names, photographs, graphics, text, designs and other materials, is owned by or licensed to Ruderose Sdn. Bhd., unless otherwise stated.

You may not reproduce, distribute, modify or commercially use any website content without prior written permission.

21. Promotions & Discount Codes

Unless otherwise stated:

Only one discount code may be used per transaction.
Discount codes cannot be combined with other promotions unless specifically permitted.
Certain products or promotional items may be excluded from discount codes.
Discount codes may be subject to validity periods, minimum spending requirements or other conditions.
We reserve the right to modify, suspend or discontinue promotional codes where reasonably necessary.

22. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: ruderoseofficial@gmail.com
WhatsApp: +60 13-248 7120
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8), excluding public holidays.