Privacy Policy

This Privacy Policy explains how Ruderose (“we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

When you make a purchase or interact with our website, we may collect personal information that you provide to us, including:

Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Other information you voluntarily provide to us

When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and website activity. This information helps us improve our website, services and overall customer experience.

If you choose to subscribe to our marketing communications, we may also use your contact information to send you updates about new products, promotions and other relevant information.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange delivery and provide order updates
Process payments, refunds or exchanges
Respond to customer service inquiries
Verify transactions and prevent fraudulent activity
Improve our website, products and services
Send marketing or promotional communications where you have provided consent
Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes and in accordance with applicable laws.

3. Consent

When you provide personal information to complete a transaction, place an order, arrange delivery, process a payment or request a refund, you consent to us collecting and using your information for those purposes.

For secondary purposes such as marketing communications, we will obtain your consent where required.

You may withdraw your consent to receive marketing communications at any time by contacting us at ruderoseofficial@gmail.com.

Please note that withdrawing marketing consent does not affect information that we need to retain or process for legitimate business, transactional or legal purposes.

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to provide our services, including:

Payment service providers
Courier and delivery partners
Website and technology service providers
Customer service and operational service providers

We may also disclose personal information where required by law, regulation, legal process or governmental authority.

5. Third-Party Services

We work with third-party service providers to operate our website, process payments, fulfill orders and provide other services.

These providers may collect, process or store certain personal information only to the extent necessary to perform their respective services.

Certain third-party providers, particularly payment gateways and payment processors, may have their own privacy policies governing how they handle your information.

We encourage you to review the privacy policies of these providers where applicable.

Our website may also contain links to third-party websites or applications. Once you leave our website, their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of external websites.

6. Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

Remember items in your shopping cart
Remember your preferences
Understand how visitors interact with our website
Analyze website traffic and performance
Improve our services and user experience
Support relevant marketing and advertising activities where applicable

You may choose to disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.

8. Your Personal Data Rights

Subject to applicable laws, you may request to:

Access the personal information we hold about you
Correct or update inaccurate information
Withdraw certain consent previously provided
Request deletion of your personal information where applicable
Raise questions or concerns regarding how your information is handled

To submit a request, please contact us at ruderoseofficial@gmail.com.

Certain information may need to be retained for legal, regulatory, accounting, fraud-prevention or legitimate business purposes.

9. Age of Consent

By using this website, you confirm that you are of legal age to enter into transactions in your place of residence, or that you have obtained the necessary consent from a parent or legal guardian where applicable.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will take effect once the updated Privacy Policy is published on our website. We encourage you to review this page periodically to stay informed about how we collect, use and protect your information.

If our business undergoes a merger, acquisition, restructuring or transfer of ownership, personal information may be transferred as part of that transaction, subject to applicable laws.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, withdraw your consent, or raise a privacy-related concern, please contact us:

Email: ruderoseofficial@gmail.com
WhatsApp: +60 13-248 7120
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8), excluding public holidays.